Support Menu

Have a question? We’ll get back to you within 48 hours.

Use the Contact Form bellow or e-mail us at [email protected]

How can we help you?*

PAYMENT OPTIONS

We accept Paypal, Visa Card and Master Card. All pricing is in US dollars. We do not accept cash, personal checks, C.O.Ds or traveler’s checks.

CANCEL OR CHANGE ORDER

Once your order has been processed in our system, it cannot be cancelled or changed. This generally occurs within two hours of placing your order. To cancel or change, contact us IMMEDIATELY by using the contact form. We cannot guarantee your request will be accepted. Once our warehouse has processed your order, it cannot be cancelled or modified.

ORDER STATUS

Kinzd orders ship within 1 – 4 days of the order date. As soon as your order ships, you’ll receive a shipment confirmation email. If for some reason you don’t receive an email, please check your spam folder & add [email protected] to your safe senders list so you receive all future emails.

You may use our Track My Order feature 24 – 48 hours after your order has shipped to view its progress.

To track Canadian orders shipping by UPS or Canada Post, please visit Asendia’s website and input the reference number that was provided in the shipping notification email. Please note that Kinzd will not be responsible for delivery delays due to unforeseen circumstances beyond our control, such as delays due to severe weather, natural disasters or strikes.Click here to learn about our shipping policy.

PRODUCT VARIATION

The product images shown have the most accurate color possible. Differences in computer monitors may result in color variations between the actual product and your computer monitor. Please be advised that in some cases variations in leather grain or texture may also occur due to the nature of full-grain leather. We do our best to provide you with the most accurate images, but please be advised that some variation in color & leather texture may exist.

We are Free Shipping to Worldwide.

1. These countries are usually 10-15 days delivery(Please allow us 2 business days processing.):United States, Ukraine, New Zealand, Russia (+ 10 days)

2. Orders over 30 $, these countries are usually 10-15 days delivery.Orders less than 30 $, these countries are usually 25-45 days delivery.Hungary, Canada, United Kingdom, Australia, Mexico, Denmark, Israel, Norway, France,Germany,Saudi Arabia, Hong Kong, South Korea, Malaysia, Singapore, Austria, Belgium, Switzerland, Portugal,Ireland, Italy, Luxembourg, Netherlands, Poland, Brazil(+ 10 days), Finland, Turkey.

3. Other countries usually 25-45 days delivery.Notice: This is not the final way of transport and we will choose the best way according to the different addresses.If you want quick delivery,We are here to help you.Tel: +8613424163796 or email our support team

4. If you are a wholesaler, We will provide you the best solution.We are here to help you,Tel: +8618565739258 (us) or email our support team

Returns

Kinzd assists with easy returns to make sure you’re happy with your purchase.

We guarantee that if there is any quality problems or unsatisfactory for our products within 90 days, you will be refund without preconditions,please email our support team.

If you’ve made an error in purchasing, don’t hesitate to ask our team for advice. The earlier we catch things, the more chance we have of reducing unnecessary shipping, which is kinder to the environment. Even better, choose as carefully as you can before hitting that confirmation button of joy. Hurrah.

Kinzd is committed to protecting your privacy. If, after reading our policies, you have questions regarding the information you provide to us, please contact us at +8618565739258 or email us at  email our support team.

PRIVACY:

Kinzd is the sole owner of all information we obtained on this website. Under no circumstances will we sell or rent this information to a third party. When you place an order with us, we will ask you for pertinent information such as your name, address, shipping address, phone number and email address, as well as credit card information such as your credit card number and expiration date. We use this information for the processing and tracking of your order and payment. If we encounter problems in either of these areas, we will use the information you’ve given us to contact you to correct the problem. We will also give you the opportunity to receive electronic correspondence from us regarding product literature, special sales, newsletters, etc.

Kinzd monitors all traffic throughout our site. This information is used by us internally to compile and analyze overall website statistics. This includes IP (internet protocol) addresses, browser type, ISP (internet service provider), referring/exit pages, platform type, date/time stamp, number of clicks, etc. to analyze shopping behavior, trends, website administration and visitor movement in the aggregate. These statistics are an important tool to help us decide how to improve our website in terms of products, services, web design, etc. so that we can provide you with the most pleasing shopping experience possible.

In addition, the information you provide us is stored in our customer database. On occasion, we will conduct market research activities and share this aggregate information with our business partners. In such cases, Kinzd requires that such companies keep strictly confidential all shared information and use it solely for market research purposes. Our customer database is also used to communicate with you on new products, services, special offers, etc. If you do not want to receive this type of communication from us, please contact us at  email our support team.

Third party vendors, including Google, use cookies to serve the badge and ads based on a user’s prior visits to our website. Users may opt out of Google’s use of cookies by visiting the  Google Advertising Opt-Out Page .

Our website contains links to other websites. We encourage you to read and become aware of the privacy policies of each of these other sites before providing personal information to them, as their policies may be different from ours.

You may use our  Contact Us  page for inquiries and comments. In order for us to properly service you, we will ask for personal information during this process.

SECURITY:

Kinzd takes every precaution to protect the information you provide to us. When you submit sensitive information via our website, your information is protected both online and off-line.

When your sensitive information is entered, it is encrypted and is protected with encryption software called a Secure Socket Layer (SSL). This software is in use whenever you are on a secure page on our website. You will know you are on a secure page if a lock icon appears on the bottom of your Web browser. When you are not on a secure page, no lock icon will appear. Kinzd also uses VeriSign and Hacker Safe software.

VeriSign is a leading provider of digital authentication services and products for electronic commerce and is used by respected companies throughout the World Wide Web. Hacker Safe provides daily security testing and certification of our website to ensure that we are providing the most secure environment possible for our customers.

In addition to SSL encryption and secure electronic commerce to protect sensitive information you provide to us online, we also protect user information off-line. All of our user information is restricted to only those employees who need the information to service your order. All Kinzd employees are fully informed about our security and privacy practices and updated as new policies are added or revised. Finally, the servers that we store your personal information on are kept in a secure environment under restricted access.

Introduction

These Terms of Use govern your use of this website. By using this website, you accept these Terms of Use in full. If you disagree with these Terms of Use or any part of these Terms of Use, you must not use this website.

This website uses cookies. By using this website and agreeing to these Terms of Use, you consent to kinzd.com’s use of cookies in accordance with the terms of kinzd.com’s Privacy Policy.

License to Use Website

Unless otherwise stated, kinzd.com and / or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.

You may view, download (for caching purposes only), and print pages, user manuals, or other product information from the website for your own personal use, subject to the restrictions set out below and elsewhere in these Terms of Use.

You must not:

● Republish material from this website (including republication on another website), sell, rent or sub-license material from the website

● Show any material from the website in public

● Reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose

● Edit or otherwise modify any material on the website

● Redistribute material from this website except for content specifically and expressly made available for redistribution

Acceptable Use

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website, or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without kinzd.com’s express written consent.

You must not use this website to transmit or send unsolicited commercial communications.

You must not use this website for any purposes related to marketing without kinzd.com’s express written consent.

User Content

In these Terms of Use, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose.

You grant to kinzd.com a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to kinzd.com the right to sub-license these rights, and the right to bring an action for infringement of these rights.

Your user content must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or kinzd.com or a third party (in each case under any applicable law).

You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

kinzd.com reserves the right to edit or remove any material submitted to this website, or stored on kinzd.com’s servers, or hosted or published upon this website.

Notwithstanding kinzd.com’s rights under these Terms of Use in relation to user content, kinzd.com does not undertake to monitor the submission of such content to, or the publication of such content on, this website.

No Warranties

This website is provided “as is” without any representations or warranties, express or implied. kinzd.com makes no representations or warranties in relation to this website or the information and materials provided on this website.

Without prejudice to the generality of the foregoing paragraph, kinzd.com does not warrant that:

● This website will be constantly available, or available at all; or

● The information on this website is complete, true, accurate or non-misleading.

Nothing on this website constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any legal, financial or medical matter you should consult an appropriate professional.

Limitations of Liability

kinzd.com will not be liable to you (whether under the law of contract, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

● To the extent that the website is provided free-of-charge, for any direct loss

● For any indirect, special or consequential loss

● For any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

These limitations of liability apply even if kinzd.com has been expressly advised of the potential loss.

Exceptions

Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit, and nothing in this website disclaimer will exclude or limit kinzd.com’s liability in respect of any:

● Death or personal injury caused by kinzd.com’s negligence

● Fraud or fraudulent misrepresentation on the part of kinzd.com

● Matter which it would be illegal or unlawful for kinzd.com to exclude or limit, or to attempt or purport to exclude or limit, its liability.

Reasonableness

By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.

If you do not think they are reasonable, you must not use this website.

Other Parties

You accept that, as a limited liability entity, kinzd.com has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against kinzd.com’s officers or employees in respect of any losses you suffer in connection with the website.

Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect kinzd.com’s officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as kinzd.com

Unenforceable Provisions

If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.

Indemnity

You hereby indemnify kinzd.com and undertake to keep kinzd.com indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by kinzd.com to a third party in settlement of a claim or dispute on the advice of kinzd.com’s legal advisers) incurred or suffered by kinzd.com arising out of any breach by you of any provision of these Terms of Use, or arising out of any claim that you have breached any provision of these Terms of Use.

Breaches

Without prejudice to kinzd.com’s other rights under these Terms of Use, if you breach these Terms of Use in any way, kinzd.com may take such action as kinzd.com deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

Assignment

kinzd.com may transfer, sub-contract or otherwise deal with kinzd.com’s rights and/or obligations under these Terms of Use without notifying you or obtaining your consent. You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these Terms of Use.

Severability

If a provision of these Terms of Use is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Entire Agreement

These Terms of Use, together with kinzd.com’s Privacy Policy, constitute the entire agreement between you and kinzd.com in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.

Law and Jurisdiction

These Terms of Use will be governed by and construed in accordance with US law, and any disputes relating to these Terms of Use will be subject to the exclusive jurisdiction of the courts of California.

Changes to Our Terms of Use

If we decide to change our Terms of Use, we will update the Terms of Use modification date below.

Last Modified: 9/5/2013

Contact Us

If you have any questions about our Terms of Use, please contact us at [email protected].

How to pay for my order?

We accept PayPal,Visa Card,Master Card JCB. We do not accept cash, personal checks, C.O.Ds or traveler’s checks.

Where is my order confirmation email?

An order confirmation email is sent within 1 business day of placing your order. If for some reason, you did not receive an email, please check your spam folder and add [email protected] to your safe senders list. Once your order ships, you will also receive a shipment notification.

How do I change or cancel my order?

Once your order has been processed in our system, it cannot be cancelled or changed. This generally occurs within 24 hours of placing your order. To cancel or change, Please email our support team or tel: +86185-6573-9258 (US). We cannot guarantee your request will be accepted. Once our warehouse has processed your order,it cannot be cancelled or modified,But when you receive it,if you don’t love it,you can retuun it easily.

Where do you ship from?

Hong kong,China.

Did my order ship? When can i expect it?

Your order will always be shipped within 48 hours of ordering. Orders that are placed during the weekend will ship out on Monday. Arrival times are based on time of departure. To confirm, you’ll receive an email when your order ships. If you don’t receive your order in the time specified.Don’t hesitate email our support team and we’ll help you out.

Does my order have tracking?

Please check our Shipping & Returns.If your order conforms to our policy,you’ll receive an email with a link to track your order as soon as your order ships.

What’s your return policy?

Kinzd assists with easy returns to make sure you’re happy with your purchase.We guarantee that if there is any quality problems or unsatisfactory for our products within 90 days, you will be refund without preconditions,please email our support team.

If you’ve made an error in purchasing, don’t hesitate to ask our team for advice. The earlier we catch things, the more chance we have of reducing unnecessary shipping, which is kinder to the environment. Even better, choose as carefully as you can before hitting that confirmation button of joy. Hurrah.

How long does it take to process my return?

Please allow 3 – 5 days from receipt for your return to be processed.

What kind of warranty do I get?

If one of our products becomes structurally unsound (torn stitching or material, broken pocket or zipper) within 90 days of normal use, we’re happy to replace the item. You must be able to give us proof of purchase. Take a look at our returns policy for more info.

Do you have any promo codes or sales going on?

We’ll sometimes have promo codes and sales throughout the year. The best way to find out is to visit our website (hey, you’re already here!) and sign up for our mailing list.

What’s RFID?

RFID stands for radio frequency identification. RFID chips are typically put into credit cards, passports, enhanced driver’s licenses and global cards to hold personal information like your name, credit card number, passport numbers, address, and date of birth. RFID chips make payment faster, and help to identify you more efficiently. For example, by transmitting information quicker, international borders can get people through more quickly. The trouble is, while this technology can be used to make things better, it can be used negatively too. A common example is identity or credit card fraud. Hackers can use individual scanners that they own, out in public, to steal information straight from your pocket without you even knowing.

How does RFID protection work?

Kinzd RFID wallets provide the same RFID blocking security used by the US Military. Within the layers of your wallet lies a multi-metalized liner that blocks RFID signals up to 3000MHz. This tightly weaved nickel and copper liner offers total security against RFID signals even in close quarters. This is great for you, as it means you can use your RFID chipped cards when you want to, without the fear of having your data stolen without you knowing. It’s also corrosion and wear resistant, so you can expect many years of secure protection with an Kinzd RFID wallet.

Will you make a non-leather RFID wallet?

At the moment, our RFID wallets are available in leather. We’re looking to expand our RFID line in the future to cover different styles, colors and materials. The best way to be the first to find out about any changes to our RFID line would be to sign up for our mailing list on the website.

Does stacking my credit cards harm the cards?

Nope. Even in stacks of six, your credit cards will still be safe. You don’t have to worry about demagnetization of the strips.We’re absolutely sure your cards will be in good working condition.

Do you take on custom orders?

We certainly do. Please contact us and we’ll be able to help you out with setting up your custom order: [email protected] Please keep in mind, custom order jobs will require a piece minimum.cheack about Personalization

Do you have a storefront?

Unfortunately, we don’t have our own storefront yet.

Will the actual product vary from what I see on your website?

The product images shown have the most accurate color possible. Differences in computer monitors may result in color variations between the actual product and your computer monitor. Please be advised that in some cases variations in leather grain or texture may also occur due to the nature of full-grain leather. We do our best to provide you with the most accurate images, but please be advised that some variation in color & leather texture may exist.